In order to make debugging hassle-free for you (and quicker!) you can send us some information when opening a ticket.
Information such as the following will be sent:
— Site Info —
Site URL: http://www.your-website.com
Home URL: http://www.your-website.com
Multisite: No
— User Browser —
Platform: Linux
Browser Name: Chrome
Browser Version: 56.0.2924.87
User Agent String: Mozilla/5.0 (X11; Linux x86_64)
AppleWebKit/537.36 (KHTML, like
Gecko) Chrome/56.0.2924.87 Safar
i/537.36
— WordPress Configuration —
Version: 4.8.2
Language: en_US
Remote Post: wp_remote_post() works
WP_DEBUG: Enabled
Memory Limit: 40M
— USM Configuration —
Version: 3.4.5
— WordPress Active Plugins —
<ACTIVE PLUGIN NAME>: <VERSION>
<ACTIVE PLUGIN NAME>: <VERSION>
<ACTIVE PLUGIN NAME>: <VERSION>
— Webserver Configuration —
PHP Version: 5.6.31
MySQL Version: 5.6.35
Webserver Info: Apache
— PHP Configuration —
Memory Limit: 512M
Upload Max Size: 128M
Post Max Size: 128M
Upload Max Filesize: 128M
Time Limit: 30
Max Input Vars: 4000
Display Errors: On (1)
— PHP Extensions —
cURL: Supported
fsockopen: Supported
SOAP Client: Installed
Suhosin: Not Installed
Site URL: http://www.your-website.com
Home URL: http://www.your-website.com
Multisite: No
— User Browser —
Platform: Linux
Browser Name: Chrome
Browser Version: 56.0.2924.87
User Agent String: Mozilla/5.0 (X11; Linux x86_64)
AppleWebKit/537.36 (KHTML, like
Gecko) Chrome/56.0.2924.87 Safar
i/537.36
— WordPress Configuration —
Version: 4.8.2
Language: en_US
Remote Post: wp_remote_post() works
WP_DEBUG: Enabled
Memory Limit: 40M
— USM Configuration —
Version: 3.4.5
— WordPress Active Plugins —
<ACTIVE PLUGIN NAME>: <VERSION>
<ACTIVE PLUGIN NAME>: <VERSION>
<ACTIVE PLUGIN NAME>: <VERSION>
— Webserver Configuration —
PHP Version: 5.6.31
MySQL Version: 5.6.35
Webserver Info: Apache
— PHP Configuration —
Memory Limit: 512M
Upload Max Size: 128M
Post Max Size: 128M
Upload Max Filesize: 128M
Time Limit: 30
Max Input Vars: 4000
Display Errors: On (1)
— PHP Extensions —
cURL: Supported
fsockopen: Supported
SOAP Client: Installed
Suhosin: Not Installed
Note that we only request this information to make debugging quicker. We do not use it for any other purpose, and treat it confidentially. Also see our Privacy Policy, as well as our GDPR compliance.
