The plugin is one of the most optimized social media plugins in terms of impact on a site’s loading speed (optimized code, compressed pictures etc.).

If you still experience loading speed issues, please note that:

• The more sharing- and invite- features you place on your site, the more external codes you load (i.e. from the social media sites – we just use their code), therefore affecting loading speed. So to prevent this, give your icons only “Visit us”-functionality rather than sharing-functionalities.
• We’ve programmed it so that the code for the social media icons is the one which loads lasts on your site, i.e. after all the other content has already been loaded. This means: even if there is a decrease in loading speed, it does not affect a user’s experience because he sees your site as quickly as before, only the social media icons take a bit longer to load.

There might be also other issues on your site, which cause a high loading speed (e.g. conflicts with our plugins or template issues). Please de-activate those to find out which one causes the conflict.

Still not fixed? We’re happy to look into it as part of our Premium Plugin. 

Please delete and install the plugin again.

If you already placed the code for a subscription form on your site, remove it again and take the new one from the new plugin installation.

If you get the error message…

“App Not Setup: This app is still in development mode, and you don’t have access to it. Switch to a registered test user or ask an app admin for permissions.”

…then most likely, you are currently logged in with a business account on Facebook. Please logout, or switch to your personal account.

If the issue persists, please make sure you are not using any other plugin for Facebook sharing. If you do, please de-activate it and see if that fixes it.

Still not fixed? We’re happy to look into it as part of our Premium Plugin. If we don’t manage to fix it, you’ll get a full refund.

Please check the following:

• Please try it also with the Premium Plugin (if it still cannot be activated we will fix it or you get a full refund).
• The plugins require that CURL is installed & activated on your server (which should be the standard case). If you do not have it, please contact your hosting provider.
• Please ensure that you do not have any browser extension activated, which may conflict with the plugin, esp. those that block certain content. Known culprits include the “Disconnect”-extension in Chrome or the “Privacy Badger”-extension in Firefox.

If issues persist most likely, your theme has issues, which makes it incompatible with our plugin. We provide support as part of our Premium Plugin for template/theme issues.

If you use the subscription form, but cannot see any text when you enter an email, then most likely your theme CSS is overwriting the plugin’s settings.

To fix this, add a line of code in your “style.css” of your theme.

If you are using the Ultimate Social Media Icons plugin, please add this line:

.sfsi_subscribe_Popinner input[type=email] { color: #000 !important; }

If you are using the Ultimate Social Media PLUS plugin, use this line:

.sfsi_plus_subscribe_Popinner input[type=email] { color: #000 !important; }

If you still need help, we’re happy to assist you as part of our Premium Plugin.

If you get the error message…

Error: Please fix your theme to make plugins work correctly. Go to the Theme Editor and insert the following string: Please enter it just before the following line of your header.php file: Go to your theme editor: click here.

…then please follow the steps as outlined in the error message. If you need help, please have a look at this article.

As outlined in the above-mentioned article, every well-developed theme should already have the wp_footer and wp_head functions as they are needed by many plugins (not just ours). It is a standard in WordPress. Also, see this article.

Yes, that is possible in the Premium Plugin. Please enter “tel:” as URL and then the phone number, e.g.: “tel:123456”

Please see our Premium FAQ.